Terms & Conditions

Welcome to dtv99, Bangladesh's trusted online gaming destination. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player" or "you") and dtv99 ("we", "us", or "the Platform"). They govern your access to and use of all services available at dtv99.vip, including cricket betting, live casino games, slots, crash games, and fishing games.

By creating an account, logging in, or placing a wager on dtv99, you confirm that you have read, understood, and accepted these Terms in full. If you do not agree with any part of these Terms, you must not use this platform. These Terms are written in English and the English version shall prevail in the event of any dispute or inconsistency.

Eligibility & Age Requirements

dtv99 is an adult gaming platform. Access to our services is strictly limited to individuals who meet the following eligibility criteria:

• You must be at least 21 years of age. dtv99 operates under a strict 21+ only policy.
• You must be physically located in a jurisdiction where online gambling is not explicitly prohibited under local laws.
• You must be registering and playing on your own behalf and not as an agent for a third party.
• You must not have previously been excluded or banned from dtv99 or any affiliated platform.

dtv99 reserves the right to request proof of age at any time. Accounts found to be registered by underage individuals will be immediately suspended and all associated funds may be forfeited pending investigation.

Account Registration & Verification

To access dtv99's full range of services, you are required to create a registered account. When registering, you agree to provide accurate, current, and complete information. dtv99 enforces a strict one-account-per-person policy:

• Each player is permitted to hold only one active account. Duplicate accounts will be terminated and balances voided.
• You are responsible for maintaining the confidentiality of your login credentials. Never share your password with any third party.
• Identity verification (KYC) may be required before processing withdrawal requests. Acceptable documents include a National ID card, passport, or valid driving licence.
• dtv99 reserves the right to suspend any account pending successful completion of the KYC verification process.

You must promptly notify dtv99 support if you suspect that your account has been accessed without your authorization. dtv99 accepts no liability for losses resulting from unauthorized access due to failure to secure login credentials.

Deposits, Withdrawals & Payments

dtv99 supports a range of local and digital payment methods to serve our Bangladeshi player base. All financial transactions on the platform are processed in Bangladeshi Taka (BDT):

• Accepted payment methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank.
• The minimum deposit amount is ৳500. Minimum withdrawal amounts and applicable processing times may vary by payment method.
• All deposits must originate from a payment account held in your own name. Third-party deposits are not permitted.
• Withdrawals will be processed to the same payment method used for the most recent deposit, where technically possible.
• dtv99 reserves the right to perform additional security checks before releasing any withdrawal. Processing times may be extended during peak periods or when verification is pending.

dtv99 is not responsible for delays caused by third-party payment providers or banking institutions. All transaction disputes must be reported to dtv99 support within 30 days of the relevant transaction date.

Bonuses, Promotions & Wagering Requirements

dtv99 offers a range of bonuses and promotional incentives to new and returning players. All bonuses are subject to the following general conditions:

• A welcome bonus is available to all newly registered and first-depositing players. The bonus amount and wagering requirement are specified on the relevant promotion page.
• All bonuses carry a rollover requirement that must be met before any associated winnings can be withdrawn. Failure to meet the rollover within the allotted timeframe will result in the bonus and associated winnings being voided.
• Bonuses are non-transferable and have no cash value unless specific terms state otherwise. Only one promotional offer may be active on an account at any given time.
• Free spins won as part of a promotional offer are subject to the same rollover and wagering requirement conditions as bonus funds.

dtv99 reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. Players who are found to be abusing the bonus system — including through collusion or the use of multiple accounts — will have their accounts permanently closed.

Gameplay Rules & Fair Play

All games available on dtv99 — including slots, live casino, cricket betting, crash games, and fishing games — are provided by licensed and reputable third-party game studios. The outcome of all real-money games is governed by certified Random Number Generation (RNG) systems where applicable:

• Players accept that the theoretical return-to-player (RTP) percentages vary across different games and are set by the respective game providers.
• Bets placed on sporting events (including BPL, IPL, T20 World Cup, and other cricket matches) are governed by the sports betting rules displayed at the time of placing each wager.
• In the event of a game malfunction or technical error, dtv99 reserves the right to void all affected bets. Winnings generated from a verifiable technical glitch are not valid and will not be paid out.
• dtv99 does not tolerate any form of cheating, game manipulation, or collusion between players. Such conduct will result in permanent account suspension and forfeiture of all funds.

dtv99 operates a fair-play certified environment. All game outcomes are independently audited for integrity. Players who suspect any irregularity in game results should contact our support team within 24 hours of the incident.

Prohibited Conduct

The following actions are strictly prohibited on the dtv99 platform and will result in immediate account suspension and forfeiture of funds without any obligation to provide a refund:

• Using automated bots, scripts, or software to gain an unfair advantage over other players or the platform.
• Attempting to exploit technical vulnerabilities, glitches, or system errors in the platform's software.
• Money laundering or using dtv99 for any financially fraudulent activity, including depositing funds derived from illegal sources.
• Posting abusive, threatening, racist, or otherwise offensive content in any chat, communication, or messaging feature on the platform.
• Registering or operating more than one account, or using a stolen, fraudulent, or third-party payment method to fund your account.

Privacy & Data Protection

dtv99 takes the privacy and security of your personal data seriously. All information collected during registration, verification, and use of our services is handled in accordance with our Privacy Policy, which forms an integral part of these Terms. We use industry-standard SSL encryption to protect data in transit.

By using dtv99, you consent to the collection and processing of your personal data as described in our Privacy Policy. You may contact our support team at any time to request access to, correction of, or deletion of your personal data, subject to applicable legal requirements and verification.

Limitation of Liability

To the fullest extent permitted by applicable law, dtv99 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of, or inability to use, the platform or any of its services. This includes, without limitation, any loss of funds, loss of profits, loss of data, or business interruption.

dtv99 provides its platform on an "as is" and "as available" basis. We do not guarantee that the platform will be uninterrupted, error-free, or entirely secure at all times. Maintenance, updates, or circumstances beyond our control may temporarily affect platform availability. dtv99 shall not be liable for any losses arising during such downtime periods.

Account Suspension & Termination

dtv99 reserves the right to restrict, suspend, or permanently close any player account at its sole discretion. Grounds for account action include but are not limited to:

• Breach of any provision of these Terms & Conditions.
• Suspected fraudulent activity, money laundering, or use of stolen payment credentials.
• Failure to complete identity verification (KYC) within the required timeframe when requested.

Upon account closure, any pending bonus funds or winnings subject to incomplete wagering requirements will be voided. Verified real-money balances that are not subject to active bonus restrictions will be returned to the player via their registered payment method, subject to standard verification procedures.

Amendments to These Terms

dtv99 reserves the right to amend, update, or replace these Terms & Conditions at any time. Any material changes will be communicated to registered players via the contact details held on their account, or by a prominent notice posted on the dtv99 website, at least 7 days before the changes take effect.

Your continued use of the dtv99 platform after any amendments become effective constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the platform and contact our support team to close your account.

Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with applicable international online gaming standards and best practices. In the event of any dispute arising from your use of dtv99, we encourage you to contact our support team in the first instance so that we may attempt to resolve the matter amicably. dtv99 is committed to fair and transparent dispute resolution and will respond to all formal complaints within 10 business days.

Contact & Support

If you have any questions, concerns, or complaints relating to these Terms & Conditions, or if you require assistance with your account, our customer support team is available 24 hours a day, 7 days a week.

You can reach our support team by email at [email protected]. Please include your registered username and a clear description of your query so we can assist you as efficiently as possible. We aim to respond to all support queries within 24 hours Bangladesh Standard Time (BST, UTC+6).