Privacy Policy — dtv99

Introduction

Welcome to dtv99, Bangladesh's trusted online gaming destination. At dtv99, we are fully committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains in clear, plain language exactly what data we collect from you, why we collect it, how we use it, and the rights you hold over your own information.

By accessing or using the dtv99 platform — including our website, mobile experience, games, betting services, and payment features — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services. This policy applies to all users accessing dtv99 from Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Information We Collect

dtv99 collects information that is necessary to provide you with a safe, fair, and fully functional gaming experience. The categories of information we collect include the following:

• Identity information — full name, date of birth, and a government-issued photo ID for account verification and age confirmation (21+ only).
• Contact information — email address and mobile phone number used to register and communicate with you.
• Financial information — transaction records, deposit and withdrawal histories, and payment method details (bKash, Nagad, Rocket, Upay, bank transfers). We do not store full card numbers or mobile banking PINs.
• Gaming activity — bet history, game sessions, wagering patterns, win/loss records, and responsible gaming self-assessments.
• Technical information — IP address, device type, browser type and version, operating system, session timestamps, and referring URL.
• Communication records — support tickets, live chat transcripts, email correspondence, and any feedback or survey responses you submit.

We only collect the minimum data required to deliver our services, comply with applicable laws, and maintain the integrity of our platform. We do not collect sensitive personal data such as religious beliefs, ethnicity, or political opinions.

How We Use Your Information

The data dtv99 collects is used strictly for the purposes listed below. We do not use your information for any other purpose without first seeking your explicit consent.

• Account management — creating, verifying, and maintaining your dtv99 player account, including identity checks and age verification (21+).
• Transaction processing — facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank partners in a secure manner.
• Service improvement — analysing aggregated gaming patterns and platform usage to improve game selection, performance, and user experience.
• Responsible gaming — monitoring play patterns and proactively offering responsible gaming tools such as deposit limits, session reminders, and self-exclusion.
• Fraud prevention and security — detecting and preventing suspicious account activity, fraudulent transactions, and unauthorised access attempts.
• Marketing communications — sending relevant promotional offers, bonus notifications, and platform updates, only if you have opted in to receive them. You may opt out at any time.

Sharing of Your Information

dtv99 does not sell or share your personal information with third parties for their own marketing or commercial purposes. We may share limited data only in the following strictly controlled circumstances:

• Payment processors — we share the minimum necessary transactional data with our payment partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) solely to process your deposits and withdrawals. These partners operate under strict confidentiality obligations.
• Legal and regulatory obligations — we may disclose your information when required to do so by applicable law, court order, or a legitimate request from a recognised authority. We will notify you to the extent permitted by law before making such a disclosure.
• Service providers — trusted technical partners who help us operate the platform (e.g., hosting infrastructure, fraud detection, analytics) may access data solely to perform those contracted services. They are contractually bound not to use your data for any other purpose.

In every case, we require third parties who receive any data to maintain appropriate security standards and to use that data solely for the specific stated purpose. Your privacy is non-negotiable to us.

Cookies and Tracking Technologies

dtv99 uses cookies and similar lightweight tracking technologies to provide you with a smoother, more personalised experience on our platform. Cookies help us keep you logged in between sessions, remember your preferred language and settings, and understand how players use our site so we can continue improving it.

We use only essential session cookies (required for the platform to function) and first-party analytical cookies (to understand aggregate traffic patterns). We do not use third-party advertising cookies or cross-site tracking pixels. You can disable non-essential cookies at any time through your browser settings; however, disabling essential cookies may affect your ability to use the platform.

Data Retention

dtv99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Account data is typically retained for the duration of your active account plus an additional period to comply with financial record-keeping requirements. You may request deletion of your account and associated personal data at any time by contacting our support team; we will process such requests promptly, subject to any legal retention obligations.

Gaming transaction records and identity verification documents may be retained for a longer period in compliance with anti-money laundering (AML) and know-your-customer (KYC) obligations applicable in the jurisdictions where we operate. Once the retention period expires, your data is securely and permanently deleted or anonymised.

Your Rights Over Your Data

As a dtv99 user, you hold meaningful rights over the personal information we hold about you. We are committed to honouring these rights promptly and transparently. Your rights include:

• Right of access — you may request a copy of all personal data we hold about you at any time.
• Right of rectification — if any information we hold is inaccurate or incomplete, you have the right to request correction.
• Right to erasure — subject to legal obligations, you may request that we permanently delete your personal data and close your account.
• Right to restrict processing — you may ask us to limit how we use your data in certain circumstances, such as while a dispute is being resolved.
• Right to withdraw consent — where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at [email protected]. We will verify your identity and respond to your request within 30 calendar days, or notify you if a longer period is required.

Security of Your Data

dtv99 employs a range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure encrypted storage for data at rest, strict access controls limiting which staff members can view sensitive data, regular security audits and vulnerability assessments, and a dedicated incident response procedure.

While we take every reasonable precaution to protect your information, no online platform can guarantee absolute security against all possible threats. We strongly encourage you to keep your account password confidential, use a unique password for your dtv99 account, and contact us immediately at [email protected] if you suspect any unauthorised activity on your account.

Third-Party Payment Processors

To facilitate fast and secure transactions for players across Bangladesh, dtv99 integrates with trusted local and international payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. When you initiate a deposit or withdrawal, we transmit only the minimum transactional data required by the payment processor to complete your request. Each of these processors operates under its own privacy and security framework, and we encourage you to review their respective privacy policies to understand how they handle your payment data.

dtv99 does not store your full mobile banking credentials, card numbers, or PINs at any point. Payment data is handled exclusively by the respective processor using their own secure, certified infrastructure. Our integration is limited to confirming transaction status — approved or declined — so we can credit or process your account balance accordingly.

Children's Privacy and Age Restriction

dtv99 is strictly an adult platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, process, or store any personal data from persons under the age of 21. If we become aware that a minor has registered an account or provided us with personal information, we will immediately suspend that account and permanently delete all associated data without delay.

Changes to This Privacy Policy

dtv99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform services. When we make material changes, we will notify registered users via email or a prominent notice on our platform prior to the changes taking effect. The updated policy will display the revised effective date at the top of this page.

Your continued use of dtv99 following any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with an updated version of this policy, you must discontinue your use of our services and may submit a data deletion request to our support team.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how dtv99 handles your personal data, our support team is here to help. We are committed to addressing all privacy-related enquiries in a timely, respectful, and transparent manner. Response times for privacy requests are within 30 calendar days of receipt, though we aim to respond much sooner for straightforward enquiries.

You can reach our privacy support team by email at: [email protected]. Please include your registered username and a clear description of your request so we can assist you as efficiently as possible.